Terms of service
These Terms of Service apply to your use of maevieshoes.com and to purchases made from Maévie.
Maévie is a trading name of VABT Limited, a company registered in England and Wales.
By using our website or placing an order with us, you agree to these Terms together with our Privacy Policy, Shipping Policy and Returns & Exchanges Policy.
1. About us
Maévie is operated by:
VABT Limited trading as Maévie
Email: hello@maevieshoes.com
2. Using our website
You may use our website for personal and lawful purposes.
You must not misuse the website, interfere with its operation, introduce malicious code, attempt unauthorised access, or use the website in a way that infringes our rights or the rights of others.
We may restrict access where reasonably necessary, including where we believe the website is being misused.
3. Our products
We take care to describe and photograph our products as accurately as possible.
Colours may appear slightly different depending on the screen or device you use.
Our shoes are produced in small batches, so availability may be limited.
Please check the product page and our Size Guide before ordering, as fit can vary between styles and brands.
4. Prices and payment
Prices shown on our UK website are in pounds sterling and include VAT where applicable.
Delivery charges are shown separately before you complete your order.
Payment must be made using one of the payment methods available at checkout.
5. Placing an order
When you place an order, you are making an offer to purchase the products in your basket.
You will receive an email confirming that we have received your order. Your order is accepted when we confirm that it has been dispatched.
We may be unable to accept an order if, for example, an item is unavailable, payment cannot be authorised, there is an obvious pricing or product-information error, or we are unable to deliver to the address provided.
If we cannot accept an order you have already paid for, we will refund the amount paid.
6. Delivery
Our delivery options, charges and estimated dispatch times are set out in our Shipping Policy.
Delivery dates are estimates unless we expressly agree otherwise.
If there is a significant delay, we will contact you where reasonably possible.
7. Returns, exchanges and cancellations
Our return and exchange process is explained in our Returns Policy.
If you buy online, you may have a legal right to cancel your order within a certain period.
Nothing in these Terms affects your statutory rights.
8. Faulty or incorrect items
If an item is faulty, damaged, not as described or you receive the wrong item, please contact us with your order number and a photo at hello@maevieshoes.com.
We will deal with the issue in accordance with your rights under UK consumer law.
9. Intellectual property
The content on this website, including the Maévie name, logo, branding, photographs, product designs, text and graphics, belongs to us or is used by us with permission.
You may use the website for your personal use, but you must not copy, reproduce, distribute or commercially use our content without our permission, except where permitted by law.
10. Reviews and feedback
If you send us a review, photograph, comment, suggestion or other feedback, you confirm that you have the right to share it.
Where you provide content for publication or promotion, you give us permission to use and display that content in connection with Maévie and our products.
We may remove content that is unlawful, misleading, abusive or otherwise inappropriate.
11. Website information
We try to keep the information on our website accurate and up to date, but occasional errors or omissions may occur.
We may update product descriptions, prices, availability and other website content from time to time.
We cannot guarantee that the website will always be available without interruption.
12. Liability
Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded or limited.
We are not responsible for losses that were not reasonably foreseeable when you placed your order, or for business losses where you are purchasing as a consumer.
We are also not responsible for delays or failures caused by circumstances outside our reasonable control.
13. Privacy
We handle personal information in accordance with our Privacy Policy.
Our online store is hosted by Shopify, which provides the ecommerce platform we use to operate our store.
14. Links to other websites
Our website may contain links to third-party websites.
We are not responsible for the content, availability or privacy practices of those websites.
15. Changes to these Terms
We may update these Terms from time to time.
The version that applies to your order will normally be the version in place when you placed that order.
The latest version will always be available on this page.
16. Governing law
These Terms are governed by the laws of England and Wales.
If you live elsewhere in the UK, you may also have rights under the laws that apply where you live.
17. Contact us
If you have any questions about these Terms, please contact:
VABT Limited trading as Maévie
Email: hello@maevieshoes.com
Address: 6th Floor Charlotte Building, 17 Gresse Street, London, England, W1T 1QL
Company number: 10080736
VAT number: 336774080