Return policy

 

We hope you love your Maévie shoes, but we know that sometimes the fit may not be quite right.

Trying on your shoes

Please try shoes on indoors, on a clean rug or carpet.

Shoes should be returned unworn and in their original condition, with the original shoe box and any accessories.

You have 14 days from delivery to let us know you would like to exchange or return your order to us and a further 14 days to send it back to us.

Exchanges

Need a different size? Email us hello@maevieshoes.com with your order number and the size you would like.

UK exchanges are free. We cover the return postage and the delivery of your new size.

One free exchange per order, subject to availability. If your new size is out of stock, we’ll offer you a full refund instead.

For orders outside the UK, return and re-delivery postage is at your own cost.

Refunds

To request a return, sign in to your customer account, open your order and select the return option, or email hello@maevieshoes.com with your order number. We’ll send you the return instructions and address.

If you would like a refund, return postage is your responsibility. We recommend using a tracked service and keeping your proof of postage until your refund has been completed.

Once your return has arrived and been checked, we’ll process your refund to your original payment method within 14 days and confirm by email.

UK and EU order cancellations: if you cancel your full order within 14 days of delivery, we’ll also refund your original standard delivery charge.

Faulty or incorrect items

If your item arrives faulty, damaged or incorrect, please email us with your order number and a photo at hello@maevieshoes.com, and we’ll arrange the return at no cost to you.